OUR POLICY INFO
I founded Sweet Lane Boutique LLC with one principle in mind - providing an incredible shopping experience for our customers. I work hard to provide exceptional customer service and pride myself on never straying from my founding principles. Check out the store policies below and don’t hesitate to contact me if you have any questions or require further information.
RETURN POLICY
Returns & Refunds
We accept returns for store credit ONLY. Items must be postmarked within 14 days of the delivery date. After this time frame, there will be a 20% restocking fee deducted from your store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. Returned merchandise must be unworn, undamaged, and have original tags attached. No deodorant, perfume, smells or makeup stains, etc. will be accepted. Accessories, intimates, sale items and special offers are final sale and are not accepted for returns.
Customer is responsible for return shipping costs of item(s). Shipping costs are non-refundable.
Damaged/Defective Items
If you believe you have received defective merchandise or that we shipped incorrect merchandise, please contact us withing 3 days of receiving your item at sweetlanebtq@gmail.com.
How to make a return
Securely package your item(s) and include the package slip, stating the reason for your return.
Once we receive your return, please allow 2-3 business days to process the return and a store credit will be emailed to you directly.
Send returns to:
360 Hibernia Road, Salt Point, NY 12578
SHIPPING AND DELIVERY
Standard USPS rates apply.
FREE SHIPPING ON ORDERS OVER $50 - US orders only
Orders cannot be cancelled or changed after being placed.
Shipping Policy
If your package is lost in transit, please email us at sweetlanebtq@gmail.com, and we will file a claim for the package. Once the investigation is complete, if your package cannot be located we will reship your items.
We are not responsible for stolen packages. If the shipping carrier can confirm delivery, we are not able to issue a refund.
We are not responsible for any delays caused by the mail carriers and will not refund shipping costs if guaranteed shipping time are not met. Please contact USPS if your items are not delivered on time.
International Shipping
We are not responsible for the custom/duty fees for shipping outside of the US. Customers are responsible for shipping fees and all other applicable fees. The shipping rate will be calculated and added at checkout.
PRIVACY POLICY
Important Information
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shopsweetlane.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sweetlanebtq@gmail.com or by mail using the details provided below:
625 Pleasant Vale Road, Tivoli, NY, 12583, United States